Post Office not honouring recorded delivery
Posted: Thu Aug 22, 2013 10:47 am
Hi
I am new to this forum and would like to know if any members have had dealings with the Post Office which have left them out of pocket?
I am not a proper dealer, merely a disabled lady with a love of postcards. I only sell on ebay, putting on about 130 postcards a week. Should a postcard or postcards sell for over £10, I use Recorded Delivery Signed For. Up to now it has been okay, but recently a postcard was lost. I left it for the allotted time and submitted a claim, only to be told that I needed to have an original invoice for the original purchase of the postcard, as I was registered with eBay as a business seller, all they sent me was a book of six first class stamps to cover the postage costs!!!! Example, I sell a postcard from an album compiled over 100 years ago, how then can I provide an original invoice? Since when do you get an invoice for the purchase of a single picture postcard from anyone.
As I had an agreement with my buyer to sell this postcard at this price and had all the subsequent paperwork to confirm the selling price, I would have thought this was all the evidence I needed, indeed, I phoned first and confirmed what I should send. So basically Recorded Delivery Signed For is not worth the paper it is printed on from the point of view of a registered business seller on eBay or anywhere else.
I just wondered if anyone else has experience a similar problem!
Regards
Fran
I am new to this forum and would like to know if any members have had dealings with the Post Office which have left them out of pocket?
I am not a proper dealer, merely a disabled lady with a love of postcards. I only sell on ebay, putting on about 130 postcards a week. Should a postcard or postcards sell for over £10, I use Recorded Delivery Signed For. Up to now it has been okay, but recently a postcard was lost. I left it for the allotted time and submitted a claim, only to be told that I needed to have an original invoice for the original purchase of the postcard, as I was registered with eBay as a business seller, all they sent me was a book of six first class stamps to cover the postage costs!!!! Example, I sell a postcard from an album compiled over 100 years ago, how then can I provide an original invoice? Since when do you get an invoice for the purchase of a single picture postcard from anyone.
As I had an agreement with my buyer to sell this postcard at this price and had all the subsequent paperwork to confirm the selling price, I would have thought this was all the evidence I needed, indeed, I phoned first and confirmed what I should send. So basically Recorded Delivery Signed For is not worth the paper it is printed on from the point of view of a registered business seller on eBay or anywhere else.
I just wondered if anyone else has experience a similar problem!
Regards
Fran